Communication and Delivery Overview
Due to the real-time nature of the Dynamex service offering, driver communication is critical. A communication failure can have a substantial impact on our customers. Information needs to flow quickly and accurately to our fleet. Dynamex has invested heavily in mobile technology to make sure we are in constant contact with our drivers.
Mobile Devices
Dynamex uses common Nextel or Telus devices (e.g., Motorola® and Blackberry®) that have a low cost and easy procurement. These devices connect via a Bluetooth® connection to Honeywell™ hand-held imagers allowing couriers to scan packages and capture signatures for proof of delivery. They also come with GPS technology for real-time tracking of assets. Mobile PC devices, with a built-in scanner/imager and integrated GPS, are also available. This technology provides customers with an all-in-one mobile PC operating system (runs our mobile application), a larger storage capacity, full keyboard, touch screen, and has on-screen signature capture.
Mobile Delivery Tracking (dxMobile)
JAVA & .NET mobile applications enable real-time data communication between dispatchers and the Dynamex fleet of drivers. With direct integration between the Dynamex dxMobile® application and DECS/dxNow®, information such as Routes, Stops, Items, Pickup Updates, Delivery Updates, Signatures, Driver Status, and more can be shared in real-time.
