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Call Centers

At Your Service

We care about your customers. From the time a customer support professional answers the phone, to the time a professional driver delivers your shipment, Dynamex is a true extension of your business. With call center outsourcing, you gain professional support with a comprehensive package of customer care solutions.

With proven experience supporting Fortune 500 companies, Dynamex has the real world experience to implement and manage your customized call center solution. Whether it's answering your customer calls or running your entire customer support system, you gain a comprehensive 24-hour solution from customer call-in to resolution.

Customizable Business Models
We understand that each company has different needs and expectations requiring unique solutions. With experience serving companies of varying industries and sizes, we can customize a call center solution that will address expense reduction, operating schedule flexibility and reporting needs. From managing your phone support to managing highly complex transactions, our team is trained to provide superior customer service for your business. With 24-hour call centers, we can support any schedule, day or night.

Technology Advantages
We utilize leading edge technology to best serve you and your customers. Dynamex operates under a fully-functional wide area network and a common front-end technology platform, a unique combination in our industry. To support this platform, our internal Data Center supports the company around the clock, allowing us to react to customer needs immediately. With both our Internet and Intranet resources, we have the tools and applications to manage and exchange the information you need to manage your business. We can even interface directly with your systems to provide real-time management reporting and shipment visibility.

Management Reporting
We currently manage over 40 critical fundamental business reports for strategic customers today. From localized reporting to customized information consolidation, we can pull all information for productivity reports into a centralized group to manage your reporting needs. When constantly monitored and analyzed, this consolidated reporting can help you manage and reduce costs, while simplifying your field reporting structures and processes.

Immediate Staffing Solutions
If you manage your own call center, you are constantly at risk of running short-handed, having to rely on untrained temporary personnel. When you outsource with Dynamex, you gain access to our immediate staffing solutions. To better serve our customers, we have adopted a funnel approach to staffing, whereby new personnel are trained and skilled at our cost, and held on reserve in other duties until needed. This approach allows us to fill your personnel needs with professionally trained staff at a moment's notice.

Professional Training
Quality training with a flawless execution is essential to customer satisfaction. To provide your customers with the same level of professionalism that you would expect of your employees, we manage a full-scale training department dedicated to the program. This department is used for traditional new hire training, as well as business analysis, ongoing training and education, and constant service improvements. With training and growth opportunities, we also provide an infrastructure for advancement into management, encouraging dedicated, career-minded employees.

Traffic Centers
You can solve all of your critical parts trafficking needs with a single call. Inventory management for delivery of critical parts gives you transportation control and shipment visibility. We have the staffing, information and access to monitor your traffic 24 hours a day via Dynamex and our agent partners. Whether you need a single user account or a complete national solution, you gain constant control of your shipment from call-in through to final delivery.

Email us today at call.centers@dynamex.com to learn more about how Dynamex Support Services can benefit your business.